From Monday 23 March 2020 until further notice, OFSI is recommending that all queries be sent to the OFSI mailbox (OFSI@hmtreasury.gov.uk) instead of the helpline where possible, with clear indications and explanations of urgency. OFSI has stressed that licence applications and compliance reports will continue to be assessed and communications sent, including requests for information on individual cases, but noted that they may not be able to respond in line with their usual timescales. Urgent and humanitarian licence cases will continue to be prioritised. Over the Easter period (Friday 10 April 2020 – Monday 13 April 2020 inclusive), the OFSI inbox and helpline will not be monitored.
